EL Games Status

Custom Games Matchmaking Issues

Update - The UI released with the v.35.00 update was temporarily disabled until we found a solution. The old UI has been re-enabled, but the issue persists.
May 17, 2025 - 05:00 CEST

Identified - There's a bug in our new matchmaking UI (which we released in todays v.35.00 Update) that's causing this issue. We're working to fix this as soon as possible.
May 16, 2025 - 11:00 CEST

Investigating - We are aware that custom games aren't working and players aren't able to launch or play custom games. We're working to resolve this issue as soon as possible. Thank you for your patience.
May 16, 2025 - 10:52 CEST

EOS Voice Connection Issues

Identified - The issue has been identified. We are continuing to investigate this issue.
Mar 12, 2025 - 21:46 CET

Investigating - We're investigating intermittent EOS voice connection issues affecting a subset of users in the Middle East region. We're working to resolve this and will provide another update when we have more info or once the issue is resolved.
Mar 12, 2025 - 17:24 CET

About This Site

Welcome to EL Games' home for real-time and historical data on system performance.

If you're having trouble accessing our services, you can check this page to see if there are any current issues with our services. If you have issues, check the currently active incidents (if necessary) or view the status of individual components. If the page indicates that there are no current issues, the problem is with you, or we aren't yet aware of the current issues. If this is the case, check back later.

You can check the status of the following services here:
• Fightnite
• Rider League
• Fall Dudes
• EL Online Services
• zAI

Information: It may take up to 10 minutes for us to identify an issue with our services.

Fightnite Operational

Website Operational

Matchmaking Operational

Item-Shop Operational

Sprach-Chat Operational

Game-Services Operational

Rider League Operational

Matchmaking Operational

Item Shop Operational

Text- & Voice-Chat Operational

Custom Matchmaking / Private Matchmaking Operational

Fall Dudes Operational

Parties, Friends, and Messaging Operational

Item Shop & Game Services Operational

EL Online Services Operational

Matchmaking Operational

Lobbys Operational

EL-Account-Services: Authentication | Party Services & Friend Lists Operational

ELGame Anti-Cheat Operational

EL Games Launcher Operational

zAI Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

Network Issues (Resurfaced)

Resolved - We've fixed these issues. Thank you for your support and for your patience!
May 17, 10:21 CEST

Investigating - The network issues have been resurfaced and we're actively working with our provider to resolve these issues.
May 17, 10:00 CEST

Network Issues

Resolved - The internal network issues have been fixed. Thank you!
May 17, 06:31 CEST

Investigating - We are currently experiencing technical issues with our internal network and are actively working with our provider to resolve them.
May 17, 01:42 CEST

May 16, 2025

Fightnite Login Issues: Some players are getting the "Could not load ban status" Error.

Resolved - The anti-cheat issues have been resolved, this issue too. Everything is now back normal, and all players should now be able to play without any issues. Thank you for your patience and for playing, we really appreciate this! :)
May 16, 22:02 CEST

Monitoring - This issue has been resolved, and the ELGame Anti-Cheat issue has been resolved too.
May 16, 21:20 CEST

Identified - Due to the current issues with ELGame Anti-Cheat, the ban status services are currently unavailable which affects Fightnite and Rider League. Some players may be unable to log into Fightnite and/or Rider League. We'll see if this is resolved once we resolved the ELGame Anti-Cheat issues.
May 16, 21:12 CEST

ELGame Anti-Cheat: Issues with Reporting other Players (Resurfaced)

Resolved - The ELGame Anti-Cheat Hotfix (v.1.5.0) resolved this issue. Thank you for playing and for your support.
May 16, 22:01 CEST

Update - The ELGame Anti-Cheat Hotfix (v.1.5.0) resolved this issue. Thank you for playing and for your support.
May 16, 22:00 CEST

Monitoring - We've fixed this issue and are monitoring our services.
May 16, 21:19 CEST

Investigating - The issues with player reports in ELGame Anti-Cheat have been resurfaced. We are currently investigating.
May 16, 20:12 CEST

ELGame Anti-Cheat: Anti-Cheat Update v.1.5.0

Completed - Game updates have been deployed. Thank you for your support while we worked to fix these issues.
May 16, 21:48 CEST

Update - ELGame Anti-Cheat Update (Hotfix) v.1.5.0 has been deployed. We are currently working to deploy the game updates to apply the anti-cheat hotfix.
May 16, 21:37 CEST

In progress - We are currently working to deploy the ELGame Anti-Cheat Hotfix v.1.5.0. We will provide an update once the update has been deployed.
May 16, 21:32 CEST

Scheduled - Within the next 15 - 30 minutes, we will deploy an update of ELGame Anti-Cheat to fully resolve the issues which we resolved with our anti-cheat. We will provide an update once update has been deployed. An update for Fightnite & Rider League will be also deployed to apply the hotfix of ELGame Anti-Cheat (v.1.5.0).
May 16, 21:27 CEST

Rider League: Matchmaking & General Connectivity Issues

Resolved - Performance issues have been fixed and Rider League is now completely back online. We may release a hotfix update within the next days, but this is not completely confirmed.
May 16, 20:07 CEST

Monitoring - Rider League is back online, time to play while we are working to fix some performance issues. We'll provide an update once performance issues have been fixed.
May 16, 19:38 CEST

Update - To resolve these issues, we are shutting down the following Rider League services: login, matchmaking, item shop, and voice chat. We will provide an update once the services are back online.
May 16, 18:07 CEST

Investigating - We're aware that players in Rider League may be experiencing issues with matchmaking or general connectivity. We're actively investigating these issues and will provide an update once this is resolved.
May 16, 17:32 CEST

ELGame Anti-Cheat: Issues with Reporting other Players

Resolved - During this time, some player reports were not being sent to ELGame Anti-Cheat and the internal servers. This issue was resolved after one hour and 42 minutes.
May 16, 17:12 CEST

Fightnite: Downtime for v.35.00 Update

Completed - The scheduled maintenance has been completed.
May 16, 10:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 CEST

Update - Maintenance has been re-scheduled and is now scheduled for May 16, 06:00 AM. The downtime will ETA. take 3 - 4 hours and 30 minutes.
May 15, 03:12 CEST

Scheduled - Fightnite is scheduled for maintenance on the following date & time:
15.05.25 - 06:00 AM

Information: Maintenance will take ETA. 2 - 3 hours. During this time, Fightnite is unavailable.
May 15, 00:07 CEST

May 15, 2025

No incidents reported.

May 14, 2025

ELGame Anti-Cheat: Anti-Cheat Update v.1.0.0

Resolved - This incident has been resolved.
May 14, 18:27 CEST

Monitoring - The game updates have been deployed and our anti-cheat has been integraded successfully in our games.
May 14, 18:21 CEST

Update - Anti-cheat update has been deployed. We are working to deploy the game updates now.
May 14, 18:00 CEST

Investigating - Our new anti-cheat, ELGame Anti-Cheat, is currently under maintenance for update v.1.0.0. We will deploy also a game update for Fightnite, Rider League, and Fall Dudes. The ELGame Anti-Cheat servers are now offline while we work to deploy the update. Game updates will be deployed once we completed the anti-cheat update.
May 14, 17:40 CEST

May 13, 2025

Rider League: Player Data Recovery

Resolved - We have successfully recovered all player data from players who requested data recovery. Players who have not requested data recovery should contact support for more info.
May 13, 20:07 CEST

Investigating - We recently performed (or are currently performing) emergency maintenance on the Rider League player database. This maintenance may have resulted in player progress or data being deleted. If you have lost your game progress or created an account through Rider League that no longer exists, please submit a support ticket ASAP at https://support.elgames.com/riderleague/database/datarecovery/form/
May 13, 17:30 CEST

Rider League: Emergency Database Maintenance

Completed - Maintenance has been completed and Rider League is now back online. Thank you!
May 13, 20:00 CEST

Update - A small portion of the login has been re-enabled. Please log in NOW and check if any progress was lost or your account was "deleted." If so, please review the "Rider League: Player Data Recovery" incident on this page. Thank you!
May 13, 16:50 CEST

Update - Game update has been deployed. Maintenance is still in progress.
May 13, 16:37 CEST

In progress - Emergency maintenance is currently in progress. We will provide an update once we deployed the game update.
May 13, 16:00 CEST

Scheduled - The database of Rider League is scheduled for emergency maintenance today. We've identified an issue that needs to be fixed ASAP. Therefore, emergency maintenance is required. After maintenance, we'll deploy a 2 GB Rider League Update. Updates to follow.
May 13, 14:12 CEST

Fightnite Login & Matchmaking Outage

Resolved - The issue affecting login, matchmaking, and game services has been resolved and players should be able to play Fightnite. Thank you!
May 13, 14:00 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 13:40 CEST

Identified - The issue has been identified and a fix is being implemented.
May 13, 13:21 CEST

Update - We are currently investigating this issue.
May 13, 13:07 CEST

Investigating - We are aware of an issue where players cannot login or matchmake at the moment. Our team is currently unavailable, but we‘ll notify our team ASAP to resolve this issue. Thank you.
May 13, 13:00 CEST

May 12, 2025

EOS Matchmaking services may return a 503 Error

Resolved - This incident has been resolved.
May 12, 21:46 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 18:20 CEST

Identified - We're able to reproduce the issue on our end. The backend may also return a 500.
We're deploying a fix that will cause a temporary outage of the entire EOS matchmaking services.
May 12, 15:24 CEST

Investigating - We are investigating an issues with EOS (EL Online Services) matchmaking.
May 12, 15:00 CEST

Rider League Matchmaking Issues

Resolved - This incident has been resolved.
May 12, 21:40 CEST

Update - We are continuing to investigate this issue.
May 12, 21:27 CEST

Investigating - We are currently investigating this issue.
May 12, 21:18 CEST

May 11, 2025

Fall Dudes Matchmaking Issues

Resolved - This incident has been resolved.
May 11, 19:40 CEST

Investigating - We are currently investigating this issue.
May 11, 17:00 CEST

Item Shop Issues

Resolved - During this time, there was an issue with the Fightnite Item Shop. The shop may have appeared empty, or only certain items may have been displayed. This issue was resolved within 35 minutes, and the Item Shop should be displayed as usual.
May 11, 14:07 CEST

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

Fall Dudes: Downtime for v.13.00 Update

Completed - The scheduled maintenance has been completed.
May 8, 00:10 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 CEST

Update - We will be undergoing scheduled maintenance during this time. Matchmaking has been disabled.
May 7, 22:30 CEST

Scheduled - Season 3 Awaits!

Downtime begins at 11:00 PM, and matchmaking will be disabled 30 minutes before downtime starts.
May 7, 22:00 CEST

May 7, 2025

Network Issues

Resolved - We've fixed these issues.
May 7, 21:30 CEST

Update - Our provider is working with us to fix these issues.
May 7, 20:40 CEST

Monitoring - We've fixed again resurfaced network issues. We're monitoring and are working to fully fix these issuses.
May 7, 20:00 CEST

Network Issues

Resolved - Internal Network Issues have been resolved.
May 7, 18:57 CEST

Investigating - The network issues have been resurfaced. Login and matchmaking in Fightnite is currently degraded. We will provide an update once we have more info.
May 7, 18:20 CEST

Network Issues

Resolved - At this time, some players may experienced issues with login in Fightnite. At this time, login was degraded and partially down for ETA. 35 minutes.
Enjoy playing!
May 7, 17:40 CEST

Fightnite & Rider League Major Service Outage

Postmortem - Read details
May 7, 20:01 CEST

Resolved - At this time, there was a major service disruption and platform-wide issues. Please check out the postmortem of this incident for more info.
Thank you!
May 7, 14:55 CEST

May 6, 2025

Fightnite Login and Matchmaking Delay

Resolved - Issues with Delay have been resolved.
May 6, 19:47 CEST

Identified - We identified an issue with login and matchmaking delay and are working on a fix now.
May 6, 19:30 CEST

Rider League Login & Custom Matchmaking Degradation

Resolved - During this time, there was a service degradation of the Rider League Login & Custom Matchmaking services. Some players may have experienced issues during this time. All services have been automatically recovered at 11:40 AM.
May 6, 09:45 CEST