Postmortem: Fightnite and Rider League Major Service Outage - May 7, 2025
Date of Incident: May 7, 2025
Summary:
On May 7, 2025, a major service outage occurred, affecting both Fightnite and Rider League. Players reported being unable to log in, and it was suspected that matchmaking and other services might also be affected. Following a period of investigation and partial restoration, all services were successfully recovered.
Timeline (based on CEST):
- 13:40: Initial report of a "Major Service Outage" on the status page. Players reported issues logging into Fightnite and Rider League. Matchmaking and other services may also be affected.
- 14:00: An update confirmed that efforts were actively underway to restore services. Players were thanked for their patience.
- 14:21: A further update indicated that Rider League had been partially restored. Efforts to bring Fightnite back online were ongoing.
- 14:30: A "Monitoring" message announced that Fightnite and Rider League had been partially restored. Work continued to bring all services completely back online. Another update was to follow with more information.
- 14:42: An update suggested that most services for Fightnite and Rider League were now degraded, and efforts to bring all services fully back were in progress. Players were thanked.
- 14:50: The incident was marked as "Resolved." All services were successfully recovered and were back online. Players were thanked for their patience and encouraged to have fun.
Root Cause Analysis:
The status page did not provide a specific root cause analysis for this outage.
Resolution:
The various updates indicate a phased restoration process. Rider League was partially restored first, followed by Fightnite. The team actively worked to bring all affected services back online, which was achieved by 14:50 CEST.
Lessons Learned and Future Actions:
- The timely communication via the status page was crucial in keeping players informed about the progress of the recovery efforts.
- The phased restoration of services allowed at least a portion of the player base to regain access earlier.
- For future incidents, it would be beneficial, if possible, to include a brief summary of the primary root cause in the postmortem to ensure transparency.
Conclusion:
The major service outage on May 7, 2025, affecting Fightnite and Rider League, was successfully resolved within approximately one hour and ten minutes. Communication via the status page was active and informative throughout the incident.